Conference Exclusive: Coaching for Challenging Conversations

Coaching for Challenging Conversations is a two-day workshop that helps participants harness the positive aspects of conflict while keeping their emotions under control.

The exclusive workshop will be held on November 8 and 9 at the Ritz Carlton Hotel in Toronto in conjunction with the OTA’s 91st Annual Executive Conference. While it’s technically being presented as part of the Next Generation program, the workshop is open to all conference attendees. It is aimed at individuals who has taken on a leadership role in their organization and would like to enhance their management skills.

Participants will:

  • Learn how to decide when it is productive to engage in conflict.
  • Understand their personal tendencies in addressing conflict and how to adjust in the heat of the moment.
  • Learn how to prepare for a confronting discussion using a custom planning tool.
  • Determine the common roadblocks to positive outcomes, and how to avoid them.
  • Harness the ability to bring emotions under control and listen attentively to others.
  • Achieve the balance between accessing skills and managing themselves during a conversation.

The Coaching for Challenging Conversations program comprises three elements that incorporate self-awareness, new skills and tools, and built-in accountability and support. During the workshop, participants complete the Thomas Kilman Conflict Management Instrument to better understand their personal tendencies in conflict situations.

The workshop guides participants through a comprehensive model for holding effective confronting conversations, beginning with a structure for the conversation itself and then moving into the skills needed to prepare yourself to handle the emotions that inevitably arise.

The workshop will be delivered in partnership with Performance Coaching, an organization solely committed to equipping managers and individual contributors with the skills, tools and mindset of world-class coaches. Garry Watanabe will facilitate the program. He is an instructor at Queen’s Smith School of Business, a speaker and holds a Masters Degree in Sport Psychology.

Cost: $1,250.00 ($625 per day) which includes the workshop fee and materials, Wed/Thurs Breakfast, Chairman’s Reception (Wed) and Wed and Thurs Walk-around Luncheon.

Registration is limited to the first 25 people.

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