Commits to urgently improving current situation
The Ontario Ministry of Transportation has acknowledged concerns about IRP service delivery delays raised by OTA and have committed to making every effort to urgently address the issues.
In a letter sent to OTA last night, MTO recognized the importance of processing IRP credentials in a timely manner and outlined several processing enhancements, including:
- Urgent requests can be flagged for review by marking the email / application subject line as “URGENT”.
- Once an application is submitted and received, applicants can expect a phone call within two business days to discuss details.
- Fee notices will be issued once the application review has been completed.
- Carriers can choose to submit a Credit Card Authorization and have products sent by courier within 2 business days or schedule an appointment for in-person services, at one of 16 IRP designated Service Ontario centres.
“MTO and Service Ontario will continue to fine tune the process, and we welcome continued feedback and open dialogue,” the letter stated. “Our goal is to enhance the efficiency and accessibility of IRP services, ultimately benefiting the transportation industry and helping to optimize the supply chain”.
OTA will continue to work with MTO and Service Ontario to ensure the IRP program is functioning effectively.
If submitting an URGENT request, please consider adding the IRP Account# followed by the transaction description (e.g. Add Vehicle) in the email / application subject line.