Government of Ontario Seeking Feedback to Improve the Towing Industry


The government of Ontario released a survey to collect feedback from the public on its experiences with the towing industry.

The survey – which is being led by the Ministry of Transportation and the Ministry of the Solicitor General.

This survey is part of the provincial towing task force’s work to help develop a regulatory model for the towing industry. The task force made up of six provincial ministries and law enforcement has consulted more than 70 stakeholders in the towing, consumer, automobile insurance, municipal and law enforcement sectors.

Survey results will be used to help inform the development of a provincial oversight model that will increase safety, outline protections for consumers, improve towing industry standards and consider tougher penalties for violators.

In a release, the government reinforced its commitment to this file.

“We want to hear from everyone about their experiences and challenges when using towing services across the province,” said Caroline Mulroney, Minister of Transportation. “This feedback will influence the development of our plan to provide stronger oversight of the towing industry and ensure our roads and highways remain among the safest in North America.”

“Our government is developing tougher standards for the towing sector in response to concerns raised about violence and criminal activity in the industry,” said Solicitor General Sylvia Jones. “We encourage anyone who has used towing services in Ontario to tell us about their experience through the online survey.”

For full details of the government’s announcement click here.

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