As part of its overall Road User Safety Modernization efforts, MTO continues to work on streamlining its Motor Vehicle Inspection Station (MVIS) Program. In the spring of 2016, online service options will be piloted with a limited number of participants with the goal of expediting MVIS client interactions with MTO. Other enhancements over the next year include:
- New client forms available for download from the Government of Ontario Central Forms Repository (currently the MVIS and other MTO forms are located at different locations on MTO’s website);
- A centralization of MVIS administrative functions such as application processing to allow Enforcement staff to focus on enforcement activities across the province (currently this is handled on a regional basis);
- New combination type of licence for MVIS such as Type 2/Type 6 (currently there are no options for a combination licence);
- Collection of email addresses from MVIS contacts and the use of electronic channels to improve the response time in delivering credentials and correspondence (currently all communications are done by mail and fax);
- A new document management system will electronically capture, process, store and retrieve documents by MVIS clients to minimize multiple requests for the same MVIS documents (the current process does not have this functionality);
Additional outreach on this issue and other MTO modernization efforts will come directly from MTO over the course of the next year. OTA will also providing outreach to its membership in the same timeframe.