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*updated 9:30 PM EST:
CBSA Commercial Systems Update
The CBSA has provided an update on the commercial outage issues including a communique to stakeholders below. They have also provided a port contact list to help address delays on outbound messaging impacting the trucking industry:
We acknowledge experiencing a number of delays in recent weeks to our inbound and outbound messaging, as well as Single Window. We extend our thanks to those who have contacted us about the current delays, as the information you share is crucial to allow us to address challenges.
Please an update on the current situation here:
While we continue to work through these system issues, we are also looking at all mitigation and contingency options that could relieve some system pressure.
Thank you for your support.
CBSA Outbound Messaging Delay – Port Contact List
The CBSA has been delayed in issuing outbound messages for several days. To support the trucking industry, we are sharing contact information of key commercial ports. In cases where drivers have been waiting south of the border for messaging from the Agency, you may wish to contact the local port directly to determine if that load is cleared to proceed to the border.
“We are expecting calls from industry and will have staff ready to provide a quick update ie ‘good to proceed to the border’ or ‘ the shipment is still being processed please remain where you are.’ The port contact list is below of your reference.
The CBSA team at Landsdowne has indicated their yard is reaching capacity and are encouraging fleets to call their office prior to crossing the bridge, or, if possible, consider another port of entry for the time being.”
ONT – Fort Erie – 905-994-6444
ONT – Ambassador – 519-257-6404
ONT – Queenston – 905-262-6548
ONT – Windsor Tunnel – 519-257-6469
ONT – Blue Water – 519-344-8538
ONT – Landsdowne -1-613-659-6020
QUE – St-Bernard-de-Lacolle – 450-246-8145
QUE – Stanstead – (819) 876-7821, option 4
Man – Emmerson 204-373-2474
SK – North Portal – 306-927-6253
AB – Coutts – 403-344-3772
B.C. – Pacific Highway – 604 542 3814
N.B – Woodstock – 1-506-325-3164
Posted at 3 Pm EST:
Persistent IT system outages at the Canada Border Services Agency (CBSA) are continuing to disrupt Canada’s trade supply chain, with carriers and drivers reporting ongoing delays, added costs, and operational challenges.
Over the past several days, system failures and delays in receiving critical messaging have compounded existing frustrations across the industry. The Canadian Trucking Alliance (CTA) has been actively engaging with the agency through regular working group meetings, providing real-time feedback on fleet experiences, including rising costs, service delays, and broader impacts on operations.
The CTA for years has raised concerns about chronic underinvestment in these systems, but the situation reached a boiling point in September 2025. Widespread outages triggered significant supply chain disruptions, severe backlogs at the border, and major delays in the movement of international trade. As a result, many of Canada’s truck drivers were left effectively paralyzed at the northern border, with some stranded for days.
In response, CBSA has been working alongside Shared Services Canada (SSC) to address both technical and operational issues. A multi-modal roundtable session was held in early 2026 with representatives from SSC, the president of CBSA and the minister of Public Safety, Gary Anandasangaree, who reiterated their strong commitment to resolving these challenges through a comprehensive, multi-pronged action plan.
Despite these efforts, confidence in the reliability of CBSA’s systems continues to erode among fleets, drivers, and supply chain stakeholders.
“Although both the CBSA and SSC are working tirelessly to fix these ongoing issues, carriers and supply chain partners continue to lose faith and confidence in these critical systems supporting cross-border supply chains and businesses. Stability and reliability need to be restored as soon as possible,” said Lak Shoan, CTA director of Policy and Public Affairs.
The CBSA is working on additional communications to industry, including some potential solutions to mitigating these challenges, which will be distributed to the CTA membership as soon as possible.