The treatment of professional truck drivers at shipper and consignee facilities has been an issue for a long time. Waste in the system such as loading/unloading delays at yards, detaining drivers who have limited hours available and general maltreatment of drivers (such as denying them access to washrooms or not permitting them to run their engine systems in the winter while they wait) chases drivers out of the industry. These are the undercurrents that flow beneath the worsening driver shortage, which, by the estimation of the Conference Board of Canada, could grow to a gap of
33,000 drivers by 2020.