| The Sales Representative contacts
potential customers to sell the company’s shipping services.
He/she obtains important information such as commodity type,
# of loads, origin, destination, and any special service requirements,
so that the service can be accurately priced. |
The Operations Manager ensures
that the company has the right equipment, and the required tax
and operating authorities in every jurisdiction to meet the
customer’s needs. |
The Controller and the Operations
Manager jointly determine the resource requirements,
and price the services requested by the customer. |
The Fleet Maintenance team ensures
that the required trucks, truck-tractors and trailers are mechanically
fit and that vehicle markings meet all jurisdictional requirements. |
The Dispatcher selects a driver
who is appropriately trained for the job, and the right equipment
and then provides the driver with detailed instructions. |
The Professional Transport Driver
ensures that his paperwork is in order, does a pre-trip inspection
and plans his/her trip according to the customer’s delivery
needs, and regulations governing his/her hours of work. |
